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The IUP Journal of Organizational Behavior

Jan'14
Focus

The January 2014 issue has four papers, of which three have reference to the teaching fraternity and one is on HRM practices. The first paper, “Human Resources Management Practices and Turnover Intentions: The Mediating Role of Organizational Justice”, by Neuza Ribeiro and Ana Suzete Semedo,

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Human Resources Management Practices and Turnover Intentions: The Mediating Role of Organizational Justice
Job Satisfaction Among College Teachers: A Comparative Analysis
Work-Life Balance and Job Satisfaction Among School Teachers: A Study
A Study on the Self-Concept of Teachers Working in Government, Aided and Unaided Colleges in Bangalore
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Human Resources Management Practices and Turnover Intentions: The Mediating Role of Organizational Justice

--Neuza Ribeiro and Ana Suzete Semedo

The study shows how the satisfaction with practices of Human Resources Management (HRM) predicts turnover intentions both directly and through the mediating role of organizational justice. A sample comprising 462 individuals from 26 public and private organizations operating in Cape Verde was collected. The main findings are the following: (a) Satisfaction with HRM practices predicts four dimensions of organizational justice (distributive, procedural, interpersonal and informational); (b) Distributive justice and interpersonal justice predict turnover intentions; and (c) Satisfaction with HRM practices predicts turnover intentions both directly and through the mediating role of distributive and interpersonal justice. In spite of study limitations, the empirical evidence suggests that individuals who are more satisfied with several HRM practices of their organizations tend to have better perceptions of organizational justice that, in turn, implies more likely retention of talent in organizations.

Article Price : Rs.50

Job Satisfaction Among College Teachers: A Comparative Analysis

--Sumbul Tahir and S M Sajid

Job satisfaction, despite being one of the most common areas researched, still continues to fascinate. The relationship between job satisfaction and productivity remains obscure at best, though its effects on lowering absenteeism, attrition and apathy in employees have been well established. The present paper aims to investigate the job satisfaction levels of college teachers of a private management institution in Delhi and a college of Delhi University. A total of 40 college teachers, ranging in teaching experience from 2 to 43 years, were selected for the study. The data was obtained through Paula Lester’s Teacher Job Satisfaction questionnaire which was administered personally. The purpose of the research was to determine the overall levels of job satisfaction of college teachers, compare them according to institution and gender, and examine the individual job dimensions affecting job satisfaction. The methods of data analysis included descriptive statistics, Mann- Whitney test and Kruskal-Wallis test to analyze the responses to the research questions about demographic and work profile of teachers, their perceptions of supervision, and teacher’s job satisfaction. The study found the job satisfaction levels to be average with a significant difference between job satisfaction of male and female college teachers, though no such difference was found between institutions.

Article Price : Rs.50

Work-Life Balance and Job Satisfaction Among School Teachers: A Study

--S Padma and M Sudhir Reddy

Socioeconomic changes and tough global competition have made employees find difficulty in balancing the two important areas of their life—work and family life. It has made them join those organizations that provide good Work-Life Balance (WLB) facilities. Employers too have identified WLB facilities as a tool to attract and retain the talent pool. Job satisfaction is the driving force for everyone to perform a job and stay in that organization. The present study aims to study the impact of WLB on job satisfaction of school teachers and also the impact of demographic variables like age, experience and qualifications of the school teachers in relation to their job satisfaction. Statistical tools like percentage, one-way ANOVA and linear regression are utilized for analysis.

Article Price : Rs.50

A Study on the Self-Concept of Teachers Working in Government, Aided and Unaided Colleges in Bangalore

--Jacqueline Kareem and Bupha Ravirot

The quality of education is determined by the quality of teachers. To enhance the quality of a teacher, one must know who he/she is, and have understanding of oneself, which refers to self-concept. Self-concept refers to the perception of one’s characteristics, abilities and concept of self. Based on this understanding of the importance of self-concept for teachers, a study was conducted to assess the self-concept of college teachers in Bangalore city. The responses of 159 college teachers were examined using the self-concept scale for teachers developed by Pillai (1989). The analysis was carried out for teachers across different types of school management (government, aided and unaided). The results indicate that unaided college teachers have higher self-concept scores (4.23) as compared to government (3.64) and aided college teachers (3.56). ANOVA analysis indicates that college teachers working in government, aided and unaided colleges differ significantly with respect to self-concept scores and on all dimensions of self-concept, namely, social self-concept, teaching effectiveness, academic problem solving and general self-esteem.

Article Price : Rs.50

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior